Refund & Returns Policy

Refunds and Returns Policy

Effective Date: February 21, 2024

Thank you for shopping at Gentlesparkbylonya.com, operated by Gentle Spark. We strive to provide you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Returns Process:

  • You may initiate a return within 30 days of receiving your order.
  • To initiate a return, please contact our customer support team at lonyapearson@yahoo.com. Please include your order number and reason for the return in your email.
  • Once your return request is approved, we will provide you with a return shipping label and instructions for returning the product to us.

2. Conditions for Returns:

  • The product must be in its original condition, unused, and in the same condition as when you received it.
  • The product must be returned in its original packaging, including any tags, labels, or accessories.
  • Certain products may not be eligible for return due to hygiene reasons or other specific requirements. Please refer to the product description or contact our customer support team for more information.

3. Refunds:

  • Once we receive and inspect the returned product, we will notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • Please note that shipping costs are non-refundable, and any return shipping costs will be deducted from your refund.
  • Refunds may take 3-5 business days to process and appear in your account, depending on your payment method and financial institution.

4. Exchanges:

  • If you would like to exchange a product for a different size, color, or style, please follow the returns process outlined above and place a new order for the desired item on our website.

5. Contact Us:

If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at:

Gentle Spark Email: lonyapearson@yahoo.com Address: 164 Claridge Circle, Hiram, GA 30141

Thank you for choosing Gentlesparkbylonya.com. We appreciate your business and are committed to ensuring your satisfaction with every purchase.

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